Tagastused toimuvad Smartposti pakiautomaatide kaudu ja on vaja vormistada Smarposti iseteeninduses (siin). Pakki on võimalik tagastada 14 päeva jooksul.
Kauba tagastamise kulud kannab ostja, välja arvatud juhul, kui tagastamisele kuuluv asi ei vasta tellitule (vale, defektiga või kahjustada saanud toode). Veebipoel on õigus keelduda raha tagastamisest, kui puuduliku või ebasobiva pakkimise tõttu on ese tagasisaatmisel transpordi käigus kahjustada saanud.
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